we specialise in all
aspects of customer
experience

about us

ERS is a young, dynamic consultancy created in April 2010 by Muriel Esposito. Unlike others, ERS does not claim to have “spotted a gap” in the market. But we have spent a lot of time thinking about what our clients value most.

So, in addition to solid research knowledge spanning a wide range of countries, techniques and disciplines, we guarantee flexibility, personal senior involvement and a pragmatic, commercial outlook.

We tend to partner our clients using a range of approaches and tools, often in combination, and we can work on parts of a project or manage the full end-to-end process.

Equally comfortable with qualitative or quantitative work, we conduct all of our analyses, including advanced statistics, in house. We’re independent, so if we need to subcontract any aspect of your work, we will always be upfront about it and only work with subcontractors that you are happy with.

We are members of the MRS and in the Independent Consultants Group.

contact us

For enquiries, please contact:
muriel@espositoresearch.com

Office +44 (0) 1233 336 202
Mobile +44 (0) 7767 760 046
Skype: muriel.esposito

Twitter: murielesposito

Or click and take a look at our entries on:

Linked In

Independent Consultants Group

Based in Kent, we are:

  • Within 40 mins of Central London
  • Within an hour of London Gatwick
  • Within two hours of Paris and Brussels, Stansted and Heathrow airports
our background

Company founder Muriel Esposito has over 21 years of research experience tackling a wide range of business issues across markets and techniques.

A strategic thinker, Muriel has explored the many facets of customer experience and innovation for clients as diverse as Kellogg’s, Kraft Foods, Golden Wonder snacks, Whirlpool Europe, O2, Dyson, BT, Sony Ericsson, Vodafone, eBay and McKinsey. Muriel’s particular areas of expertise are in innovation and segmentation research.

Fluent in French and Spanish, Muriel holds a BA (Hons) in European Business Administration and is a member of the MRS.